↩ī¸ Refund & Cancellation Policy

Last updated: June 2026

Order cutoff times

Pizza lunch orders are prepared and delivered fresh each Friday. To allow time for order consolidation and preparation, the following cutoff applies:

⏰ Order cutoff: 12pm Wednesday Orders for the following Friday must be placed before 12pm on the Wednesday of that week. Orders placed after this time will not be processed for that Friday.

Cancellations before the cutoff

If you need to cancel an order, please contact us at office@solway.school.nz before 12pm on the Wednesday prior to delivery. We will arrange a full refund to your original payment method.

Refunds are processed through Stripe and typically appear within 5–10 business days, depending on your bank.

Cancellations after the cutoff

We are unable to offer refunds for cancellations received after the 12pm Wednesday cutoff, as orders will already have been submitted to our supplier. This includes cancellations due to:

If we cancel or cannot fulfil your order

✅ You will always receive a full refund if we cancel In the event that Friends of Solway cancels a pizza lunch day (for example, due to a school closure or supplier issue), all affected orders will receive a full refund automatically. You will be notified by email.

Issues with your order

If your child's order was not delivered, was incorrect, or there was a quality issue, please contact us at office@solway.school.nz as soon as possible and we will work to resolve the issue, which may include a refund or credit for a future order.

Contact us

For any questions about cancellations or refunds, please get in touch at office@solway.school.nz.